Refund & Return Policy

Personalized lease purchases

A single-lease purchase is a personalized digital product delivered electronically. Because you can review the complete lease before purchase and delivery begins immediately after payment, the purchase is generally final once the paid document is generated, made available, accessed, or downloaded.

We will provide a refund or another appropriate remedy when:

• You were charged more than once for the same purchase.
• A Landy technical error prevents delivery of a usable document and we cannot correct or replace it within a reasonable time.
• The amount charged differs from the amount shown when you approved payment.
• Applicable law requires a refund or other remedy.

A preference change, a mistake in information you supplied, or a decision not to use the document normally does not qualify for a refund. You can edit and review your answers and the generated lease before purchase.

Three-lease packs and credits

You may request a full refund of a three-lease pack within 30 days of purchase if none of its credits has been redeemed and no lease from the pack has been generated or downloaded. Once any credit has been used, the pack is generally nonrefundable, except for duplicate charges, verified delivery failures, or rights provided by law.

Lease credits have no cash value, cannot be transferred or resold, and cannot be partially returned for cash.

Subscription cancellations and refunds

Subscriptions renew automatically at the billing interval and price shown at checkout until canceled. You can cancel from Landy's billing settings. Cancellation stops future renewals and access continues through the end of the already-paid billing period.

Subscription charges are generally nonrefundable and we do not normally provide prorated refunds for unused time. If you believe a renewal was made in error, contact us within seven days. We may approve a refund when no paid feature was used after that renewal. This does not limit any cancellation or refund right required by law.

How to request help or a refund

Email hello@mail.landy.hanovertech.net within 30 days of the charge, unless a shorter period is stated above. Include the email used for purchase, purchase date, amount, and a short description of the issue. Never email a full card number, password, or other sensitive authentication information.

We may ask for reasonable information to verify the purchase. If a refund is approved, it is sent to the original payment method. Financial institutions typically take additional time to post the credit after it is issued.

No physical returns or exchanges

Landy does not sell or ship physical products, so there is no item to mail back and no return shipping or restocking fee. When appropriate, we may resolve a digital-product problem with a corrected document, replacement credit, account credit, partial refund, or full refund.

Other rights and policy relationship

Nothing in this policy limits a nonwaivable consumer right or remedy. This policy forms part of our Terms of Service. Our Privacy Policy explains how we handle information related to purchases and support requests.